Web solution in dubai
Web solution in dubai

Product Detail

Request Demo

Support Ticket System with Knowledge Base & FAQ

Admin Features:

Dashboard

Knowledge Bases

  • Knowledge Bases
  • Category
  • Subcategory

FAQ

  • FAQs
  • Category

Departments

Priority

Tickets

  • Canned Messages
  • All Tickets
  • Unassigned Tickets
  • Open Tickets
  • Closed Tickets

Customers

Users

  • Roles
  • Users

Settings

  • General Settings
  • Language Settings
  • API Settings
  • Fronted Settings
  • Ticket Settings
  • Email Settings
  • Email Templates

Agent Features:

Dashboard

Tickets

  • Canned Messages
  • All Tickets
  • Open Tickets
  • Closed Tickets

Customer Features:

  • Create Ticket
  • Replying to a ticket

 

Tags: ticket, FAQ, KnowledgeBase, Support, SupportSystem, Solution, digital, solution, tools, Management

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